Frequently asked questions

Can I cancel my order?

Yes sure, by simply sending us an E-mail requesting the cancellation of your order before receiving it.

How long does it take to ship my order?

Most of the ready box kit orders are being shipped next day or day the day after. We will send a shipping confirmation email upon handing over your box to our courier (Fetcher). On the other hand supply and tools orders my take from 1-10 days to be shipped.

Is there a shipping fees?

Free shipping on all ready box kit orders, and a shipping fee of AED15 will apply on tools & supply category if the order is less than AED250

What to do if I need help with my kit?

If video tutorials, and included guide didn’t fulfil your inquires and answer, feel free to contact us directly on our whatsapp service with all your wonders and inquires

Who pays for the shipping charges when I return an item?

You can return an item / your order for AED15 within 14 days from delivery date.

Do we ship internationally?

We currently ship anywhere in United Arab Emirates. We currently don’t ship internationally.

What to do if I receive damaged product?

Occasionally products are damaged in shipment. You should immediately inspect the delivery for shipping damage and contact us within 24 hours of delivery to report any damage. Please Whatsapp us 056-2158-111 or email info@diymarkit.com to set up a return for a damaged product.