Shipping & Returns


We use Fetchr and Shipa for most of our shipping. Typically Kit Boxes take 1 day to process and ship and then 1-3 business days to arrive.

Free Home Delivery On DIY MARKIT BOXES Orders

  • All Kit Boxes are delivered within 72 hours.

  • Supplies & Tools orders may take 2-10 days.

  • Feel free to confirm the delivery duration before completing your order.

  • We deliver across all areas in the United Arab Emirates.

  • Free shipping on all ready box kit orders A shipping fee of AED15 will apply for orders below AED250 from tools&supply category unless purchased with DIY MARKIT ready kit boxes.

Return & Exchange Policy

We care about customer satisfaction, so if you feel that you are not happy with one of our products let us know and we’ll provide a full refund. We offer a “no reason" return policy which allows you to return delivered items to us for any reason up to 14 days from the delivery of your order.


Whatsapp or Email us so we can cancel an order which has not been shipped. If the item has been shipped, please send us an Email or Whatsapp us with a note regarding the reason for your return, and we will process your refund to your account or will send you a store credit that you can use to order a replacement item or you can use it on your next purchase which will be valid for 6 months. If the item was shipped ‘free’, we charge a fee of AED20 "Return Delivery Fees" which will be automatically deducted from your "Return Voucher".

The store credit will include the full value of the products and excludes the shipping charges, of the undamaged items and unopened box. The item must be returned in the same condition you received it.


You have 14 days from the receipt of your order to return your item:

  • Returns typically take 2-3 days to receive and process.

  • Once we receive your returned item, we will issue a voucher code.  

  • Issued email voucher codes may take 24 hours to arrive in your inbox.

  • Refunds are issued for returned items and do not include the cost of shipping.